Warranty Policy

Backed by the manufacturer, supported by us

Every product we sell comes with real manufacturer coverage. Here's how it works, and how we help if something goes wrong.

Check the product page for exact terms
Warranty length and coverage are set by each manufacturer and vary by product, motors, cables, and lighting components are often covered for different lengths of time. You'll find the specific warranty breakdown on each product page, this policy covers what's true across every purchase.
What's covered
Every product is warranted to the original purchaser against defects in materials or workmanship for the period listed on that product's page. This means if a part fails under normal use through no fault of your own, it's covered.
What's not covered
Warranty does not cover damage from improper installation, misuse, normal wear and tear, unauthorized modifications, or damage caused by shipping (which is instead handled under our shipping policy). Cosmetic wear from prolonged sun or water exposure is generally expected and not a defect.
How to file a warranty claim
Contact us with your order number, a description of the issue, and a few photos or a short video if possible. We'll confirm the issue is covered, then work directly with the manufacturer to get a replacement part or unit sent out, you won't need to navigate that process on your own.
How long claims take
Most claims are reviewed within a few business days. Once approved, replacement timing depends on the manufacturer's stock and shipping, we'll keep you updated throughout so you're never left wondering where things stand.
Transferring a warranty
Warranty coverage is extended to the original purchaser and is generally not transferable to a subsequent owner unless otherwise stated by the manufacturer.
Need to start a warranty claim?
Contact Us