Check the product page for exact terms
Return window, condition requirements, and any restocking fees are set per product and listed on that product's page, since they can vary by manufacturer and by item size. This policy covers what's true across our entire catalog.
Return window
Most items can be returned within 30 days of delivery. Some products may have a different window listed on their product page, always check there first before initiating a return.
Condition requirements
To be eligible for a return, an item must be unused, in its original condition, and in the original packaging with all included parts and accessories. Items that show signs of installation or use may not qualify for a full refund.
Return shipping and restocking fees
Because many of our products ship freight, return shipping costs and any applicable restocking fee are the responsibility of the customer unless the return is due to our error (like a wrong item shipped) or a manufacturer defect. Exact fees, if any, are listed on the product page.
How to start a return
Contact us with your order number and the reason for the return. We'll confirm eligibility, walk you through packaging it correctly, and arrange the return shipment with you.
Refund timing
Once your return is received and inspected, refunds are typically processed within 5 to 7 business days to your original payment method. Your bank or card issuer may take a few additional days to post it.
Damaged, defective, or wrong items
If your item arrived damaged, defective, or isn't what you ordered, that's on us to make right, not a standard return. Reach out and we'll cover the cost of getting it corrected.
Non-returnable items
Custom or made-to-order items, and items marked as final sale on their product page, are not eligible for return.
